Citizen's Charter

DEPARTMENT OF ENVIROMENT AND NATURAL RESOURCES

REGION XI

CITIZEN'S CHARTER 2022 (1st Edition)

Harmonized Citizen's Charter | Region XI Processes

 

TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE  BY REDUCING BUREAUCRATIC RED TAPE

 

I. MANDATE (E.O. 192, s. 1987)

The Department is the primary agency responsible for the conservation, management, development, and proper use of the country’s environment and natural resources, specifically forest and grazing lands, mineral resources, including those in reservation and watershed areas, and lands of the public domain, as well as the licensing and regulation of all natural resources as may be provided for by law in order to ensure equitable sharing of the benefits derived therefrom for the welfare of the present and future generations of Filipinos.

To accomplish this mandate, the Department shall be guided by the following objectives:

1. Assure the availability and sustainability of the country's natural resources through judicious use and systematic restoration or replacement, whenever possible;

2. Increase the productivity of natural resources in order to meet the demands for forest, mineral, and land resources if a growing population;

3. Enhance the contribution of natural resources for achieving national economic and social development;

4. Promote equitable access to natural resources by the different sectors of the population; and

5. Conserve specific terrestrial and marine areas representative of the Philippine natural and cultural heritage for present and future generations.

II. VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

III. MISSION

To mobilize our citizenry in protecting, conserving, and managing the environment and natural resources for the present and future generations.

IV. SERVICE PLEDGE

We, the Officials and employees of the Department of Environment and Natural
Resources, hereby pledge our commitment to:

• Provide efficient, prompt, and corrupt- free services tantamount to the protection, conservation, management of the environment and natural resources;
• Ensure strict compliance to laws, rules and regulations and high degree of professionalism in the conduct of the DENR business and non-business processes; and
• Attend to all applicants or requesting parties who are within the premises of the office prior to end of official working hours and during lunch break.

LIST OF SERVICES

DENR CENR, PENRO, AND REGIONAL OFFICES

Administrative and Finance Sector (Internal and External Services)

RO-AF-01             Issuance of Certification of  No Records/Appeal/Motion for Reconsideration, etc. 

RO-AF-02             Document  Authentication for General Circulation Documents 

RO-AF-04             Processing as to Availability of Funds of Purchase Order, Job Order, Contract of Service and Other Contracts 

RO-AF-05-06-07  Processing of Payment of Claims

Administrative and Finance  (External Services)

RO-AF-03             Sale of Bidding Documents

Forestry Sector (External Services)

RO-F-01                Issuance of Certificate of Tree Plantation Ownership (CTPO)

RO-F-02                Issuance of Self-Monitoring Form (SMF) 

RO-F-03                Issuance of Certificate of Verification (COV) for Trasport of Planted and Non-Premium Trees within Private Land, Non-Timber Forest Products except Rattan, and Wood

                              Processing Plant (WPP) to other WPP 

RO-F-04                Application for Chainsaw Registration 

RO-F-05                Issuance of Tree Cutting and/or Earthballing Permit For DPWH Projects 

RO-F-06                Issuance of Tree Cutting Permit for Planted Trees (Tenured Forestland or Private Land), or Trees (Planted or Naturally Grown) that  Pose Threat to Human Lives

RO-F-07                Issuance of Private Land Timber Permit (PLTP) for Non-Premium Species, or Special PLTP (SPLTP) for Premium/Naturally-Grown Trees within Private/Titled Lands

Lands Sector (External Services)

RO-L-01                Issuance of Certification of Land Status and/or Certification of Survey Claimant 

RO-L-02                Issuance of Survey Authority 

RO-L-03                Application for Free Patent (Agricultural) 

RO-L-04                Application for Free Patent (Residential) 

DENR-XI Additional Processes

ADMIN, FINANCE, LEGAL AND PLANNING SERVICES (INTERNAL AND EXTERNAL SERVICES)

R11-AFLP-01        Issuance of Certification of No Pending Case over a Parcel of Land

FORESTRY SECTOR (EXTERNAL SERVICES)

R11-F-01                Issuance of Export Authority for Forest Products

R11-F-02                Issuance of Certificate of Registration as Lumber Dealer

R11-F-03                Issuance of Special Land Use Permit

R11-F-04                Issuance of Wood Processing Plant Permits

R11-F-05                Issuance of Certificate of Registration as Dealer / Agent of Imported Wood Pole/Post/Piles which is a Branch of a Mother Company Situated Outside Region XI

R11-F-06                Issuance of Resource Use Permit in the Exercise of the Rights of Indigenous Communities within the Ancestral Domain Titled Area

R11-F-07                Request for Technical Assistance in the Conduct of Forest / Timber Resource Inventory

LANDS SECTOR (EXTERNAL SERVICES)

R11-L-01                 Application for Foreshore / Miscellaneous Lease Application (FLA/MLA) – Approval of Order of Award and Lease Agreement

R11-L-01a               Application for Foreshore / Miscellaneous Lease Application (FLA/MLA) – Approval of Order of Award and Lease Agreement

R11-L-02                 Application for Sales NAFCO (Patent Agricultural)

BIODIVERSITY AND PROTECTED AREA SECTOR (EXTERNAL SERVICES)

R11-B-01                Issuance of Wildlife Local Transport Permit (Additional Process)

R11-B-02                Issuance of Certificate of Wildlife Registration

 

Feedback and Complaints

Complaint/CSR Form

 

 

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