Citizen's Charter

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CITIZEN'S CHARTER
TO IMPROVE EFFICIENCY IN THE DELIVERY OF

PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE

 

PURPOSE OF CITIZEN'S CHARTER
To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE
The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country's environment and natural resources.

VISION
A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION
The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders' participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

PROCESS FLOW:

1. APPLICATION FOR FREE PATENT
2. ISSUANCE OF SURVEY AUTHORITY
3. ISSUANCE OF CERTIFICATE OF TREE PLANTATION OWNERSHIP (CTPO)
4. ISSUANCE OF CERTIFICATE OF VERIFICATION(Cutting/Transport of Non-Wood Forest Products within Private Land, e.g. Bamboo, Vines, Nipa, etc.)
5. ISSUANCE OF CERTIFICATE OF VERIFICATION (Cutting and Transporting of Planted and Non-Premium Trees within Private Land)
6. APPLICATION FOR CHAINSAW REGISTRATION
7. APPLICATION FOR CERTIFICATE OF WILDLIFE REGISTRATION (CWR)
8. ISSUANCE OF LOCAL TRANSPORT PERMIT FOR WILDLIFE (Self Propagated)
9. RESIDENTIAL FREE PATENT
10. TREE CUTTING PERMIT

CITIZEN CHARTER UPDATES (CY2016)

11. ISSUANCE OF A CERTIFICATION OF NO RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.
12. DOCUMENT AUTHENTICATION
13. SALE OF BIDDING DOCUMENTS


14. PREPARATION OF OBLIGATION REQUEST AND STATUS (ORS) FOR ALL DISBURSEMENT VOUCHERS, CONTRACTS AND OTHER TRANSACTIONS
15a. PROCESSING OF DISBURSEMENT VOUCHER (DV)
15b. PROCESSING OF PURCHASE ORDER, JOB ORDER AND CONTRACT OF SERVICE
16. PREPARATION, PROCESSING AND ISSUANCE OF CHECKS/ADA

Procedure for Filing of Complaints:

1. Procedure for Filing of Complaint

2. Complaint Form

Feedback and Redress Mechanisms

 

 

 

 

News

SMARTSeas Partners’ Forum Held

10-9 smartseas phTo provide a venue to exchange experiences, innovative ideas and community-based initiatives to enhance effectiveness of the marine protected areas (MPAs), the Department of Environment and Natural Resources (DENR) through the Biodiversity Management Bureau (BMB) in partnership with the United Nations Development Programme (UNDP) Philippines and Global Environment Facility (GEF) are currently conducting a three-day SMARTSeas PH Project Partner’s Forum at the Ritz Hotel at Garden Oases, Davao City.

SMARTSeas PH Project is a five-year project that aims to strengthen the conservation, protection and management of key marine biodiversity areas in the Philippines. It also includes the establishment of biodiversity-friendly enterprise as sustainable livelihood to coastal communities.

Anchored on the theme “People and the Sea”, the forum which will run from October 9-11, 2018, is participated in by the MPA managers and practitioners from SMARTSeas project sites, partners from the local and national government agencies, civil society organizations, academic, research institutions, and private sector working on the protection and conservation of the coastal and marine environment. Read more...