Citizen's Charter

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CITIZEN'S CHARTER
TO IMPROVE EFFICIENCY IN THE DELIVERY OF

PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE

 

PURPOSE OF CITIZEN'S CHARTER
To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE
The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country's environment and natural resources.

VISION
A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION
The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders' participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

PROCESS FLOW:

1. APPLICATION FOR FREE PATENT
2. ISSUANCE OF SURVEY AUTHORITY
3. ISSUANCE OF CERTIFICATE OF TREE PLANTATION OWNERSHIP (CTPO)
4. ISSUANCE OF CERTIFICATE OF VERIFICATION(Cutting/Transport of Non-Wood Forest Products within Private Land, e.g. Bamboo, Vines, Nipa, etc.)
5. ISSUANCE OF CERTIFICATE OF VERIFICATION (Cutting and Transporting of Planted and Non-Premium Trees within Private Land)
6. APPLICATION FOR CHAINSAW REGISTRATION
7. APPLICATION FOR CERTIFICATE OF WILDLIFE REGISTRATION (CWR)
8. ISSUANCE OF LOCAL TRANSPORT PERMIT FOR WILDLIFE (Self Propagated)
9. RESIDENTIAL FREE PATENT
10. TREE CUTTING PERMIT

CITIZEN CHARTER UPDATES (CY2016)

11. ISSUANCE OF A CERTIFICATION OF NO RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.
12. DOCUMENT AUTHENTICATION
13. SALE OF BIDDING DOCUMENTS


14. PREPARATION OF OBLIGATION REQUEST AND STATUS (ORS) FOR ALL DISBURSEMENT VOUCHERS, CONTRACTS AND OTHER TRANSACTIONS
15a. PROCESSING OF DISBURSEMENT VOUCHER (DV)
15b. PROCESSING OF PURCHASE ORDER, JOB ORDER AND CONTRACT OF SERVICE
16. PREPARATION, PROCESSING AND ISSUANCE OF CHECKS/ADA

Procedure for Filing of Complaints:

1. Procedure for Filing of Complaint

2. Complaint Form

Feedback and Redress Mechanisms

 

 

 

 

News

DENR-XI, ComVal Prov't Gov't sign Joint Special Order for Naboc River Rehab TWG

Department of Environment and Natural Resources-XI and the Provincial Government of Compostela Valley recently signed a Joint Special Order creating a Technical Working Group (TWG) and Working Committees tasked to formulate the Naboc River Rehabilitation Master Plan.

Signing the Joint Special Order are Assistant Secretary for Field Operations-Eastern Mindanao and DENR Regional Executive DirectorRuth M. Tawantawan and Compostela Valley Provincial Governor Jayvee Tyron L. Uy.

The creation of the said TWG is in line with the government’s aim to rehabilitate Naboc River as it is contaminated with Mercury and Cyanide due to the mining activities in Mt. Diwalawal. The river is also said to be contaminated with fecal coliform.

Last July 16, 2019, the DENR and the Provincial Government of Comval signed a Memorandum of Agreement for the dredging, quarrying and rehabilitation of Naboc River held in Davao City. The MOA signing was attended by DENR Secretary Roy A. Cimatu as Naboc River rehabilitation is one of his priority programs.

Tawantawan said that the "dredging activity will start on November this year and we aim to finish it before July of next year."

On the other hand, Uy assured the TWG members that the provincial government will fully support the Naboc rehabilitation Master Plan.

"We hope that our timeline will be met so we could finally gain a step ahead in rehabilitating Naboc River," he said.

Members of the TWG are composed of some officials and personnel of DENR-XI, Compostela Valley Provincial offices and members of the Provincial Task Force Naboc River. This will be led by DENR-XI's Provincial Environment and Natural Resources Officer (PENRO) Chamberlain Babiera and co-led by Eugene C. Alaba of PENRO-PLGU.

TWG's Working Committees are: Data Management; Mining and Environment; Infrastructure Development; Disaster Risk Reduction and Management; Enforcement and Security; Permitting; Monitoring and Evaluation; and Legal.

 

#LihokAlangSaNaboc   #TayoAngKalikasan