Citizen's Charter

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CITIZEN'S CHARTER
TO IMPROVE EFFICIENCY IN THE DELIVERY OF

PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE

 

PURPOSE OF CITIZEN'S CHARTER
To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE
The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country's environment and natural resources.

VISION
A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION
The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders' participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

PROCESS FLOW:

1. APPLICATION FOR FREE PATENT
2. ISSUANCE OF SURVEY AUTHORITY
3. ISSUANCE OF CERTIFICATE OF TREE PLANTATION OWNERSHIP (CTPO)
4. ISSUANCE OF CERTIFICATE OF VERIFICATION(Cutting/Transport of Non-Wood Forest Products within Private Land, e.g. Bamboo, Vines, Nipa, etc.)
5. ISSUANCE OF CERTIFICATE OF VERIFICATION (Cutting and Transporting of Planted and Non-Premium Trees within Private Land)
6. APPLICATION FOR CHAINSAW REGISTRATION
7. APPLICATION FOR CERTIFICATE OF WILDLIFE REGISTRATION (CWR)
8. ISSUANCE OF LOCAL TRANSPORT PERMIT FOR WILDLIFE (Self Propagated)
9. RESIDENTIAL FREE PATENT
10. TREE CUTTING PERMIT

CITIZEN CHARTER UPDATES (CY2016)

11. ISSUANCE OF A CERTIFICATION OF NO RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.
12. DOCUMENT AUTHENTICATION
13. SALE OF BIDDING DOCUMENTS


14. PREPARATION OF OBLIGATION REQUEST AND STATUS (ORS) FOR ALL DISBURSEMENT VOUCHERS, CONTRACTS AND OTHER TRANSACTIONS
15a. PROCESSING OF DISBURSEMENT VOUCHER (DV)
15b. PROCESSING OF PURCHASE ORDER, JOB ORDER AND CONTRACT OF SERVICE
16. PREPARATION, PROCESSING AND ISSUANCE OF CHECKS/ADA

Procedure for Filing of Complaints:

1. Procedure for Filing of Complaint

2. Complaint Form

Feedback and Redress Mechanisms

 

 

 

 

News

Environmental Warriors’ ideas laid through paper and lens

11-22 makakalikhasan contest winners

As the DENR XI believes in the power of youth’s profound and innovative ideas in matters of environmental protection, it once again conducted the “MakakaLIKHAsan” an Essay and Photo Contest. It is a two-day annual event that aims to earn the active participation and engagement of young environmental warriors through their piece of writing and photo material.

The essay writing revolves in the theme “One Planet. One Nation: Sustaining Green Actions for a Safer Climate.” to which, the New Corella National High School bagged the top place.

Its writer, Mary Chris D. Agarma, states in her piece entitled “Code Green: Diagnosing the Vital Signs of the Earth” that “we [people] are the leukocytes of the Earth and must work hand in hand as a nation and as a planet to protect the only home we have. The earth has long been diagnosed of a severe disease. Like treating chronic illness, necessary measures must be applied.” Strict implementation of environmental laws, reforestation and to look for other sources of renewable energy to not exhaust biofuel are among the writer’s recommendations.

The champion ended her piece with a diagnosis that the earth is “severely destructed, in need of immediate attention, care and restoration.”

For the photo contest, the Ateneo de Davao University which held the championship for two (2) consecutive years has once again bagged the top place. For this year, its entry was photographed by Anton Miguel Balagot with an engraved caption “Carbon Sequestration: A Quest for Life.”

Congratulations to all the participants- our young and creative environmental warriors and to their supportive coaches!

The DENR XI is looking forward to having you again.