Citizen's Charter

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CITIZEN'S CHARTER
TO IMPROVE EFFICIENCY IN THE DELIVERY OF

PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE

 

PURPOSE OF CITIZEN'S CHARTER
To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE
The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country's environment and natural resources.

VISION
A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION
The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders' participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

PROCESS FLOW:

1. APPLICATION FOR FREE PATENT
2. ISSUANCE OF SURVEY AUTHORITY
3. ISSUANCE OF CERTIFICATE OF TREE PLANTATION OWNERSHIP (CTPO)
4. ISSUANCE OF CERTIFICATE OF VERIFICATION(Cutting/Transport of Non-Wood Forest Products within Private Land, e.g. Bamboo, Vines, Nipa, etc.)
5. ISSUANCE OF CERTIFICATE OF VERIFICATION (Cutting and Transporting of Planted and Non-Premium Trees within Private Land)
6. APPLICATION FOR CHAINSAW REGISTRATION
7. APPLICATION FOR CERTIFICATE OF WILDLIFE REGISTRATION (CWR)
8. ISSUANCE OF LOCAL TRANSPORT PERMIT FOR WILDLIFE (Self Propagated)
9. RESIDENTIAL FREE PATENT
10. TREE CUTTING PERMIT

CITIZEN CHARTER UPDATES (CY2016)

11. ISSUANCE OF A CERTIFICATION OF NO RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.
12. DOCUMENT AUTHENTICATION
13. SALE OF BIDDING DOCUMENTS


14. PREPARATION OF OBLIGATION REQUEST AND STATUS (ORS) FOR ALL DISBURSEMENT VOUCHERS, CONTRACTS AND OTHER TRANSACTIONS
15a. PROCESSING OF DISBURSEMENT VOUCHER (DV)
15b. PROCESSING OF PURCHASE ORDER, JOB ORDER AND CONTRACT OF SERVICE
16. PREPARATION, PROCESSING AND ISSUANCE OF CHECKS/ADA

Procedure for Filing of Complaints:

1. Procedure for Filing of Complaint

2. Complaint Form

Feedback and Redress Mechanisms

 

 

 

 

News

Hands-On-ARMS outreach activity held

To raise awareness and highlight the importance of coastal and marine resources to the local communities, especially to the youth, Department of Environment and Natural Resources -XI through its Coastal Resources and Foreshore Management Section (CRFMS) and Provincial Environment and Natural Resources Office (PENRO) of Compostela Valley recently conducted the Hands-On-ARMS outreach activity at Mabini Protected Landscape and Seascape (MPLS), Compostela Valley.

This interactive activity was participated by selected Grade 6 students from Don William Gemperle Elementary School in Mabini. The participants were given an opportunity to learn and observe the marine cryptobiota using a simple hand lens or magnifying glass and forceps. They also sorted and classified these small animals into their respective groups.

Despite their small size, marine cryptobiota provides various ecological good and services and serves as primary building blocks of the coral reef. Marine cryptobiota includes shrimps, crabs, hermit crabs, brittle stars, sponges, and tunicates, among others.

As part of DENR's Coastal and Marine Ecosystems Management Program (CMEMP), the Department monitors cryptobiota with the use of Autonomous Reef Monitoring Structures (ARMS), a long-term collecting device that mimics the coral reef and attract these animals. The data will be collected to study on their biodiversity and the effects of climate change on reefs.

 

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