Citizen's Charter

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CITIZEN'S CHARTER
TO IMPROVE EFFICIENCY IN THE DELIVERY OF

PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE

 

PURPOSE OF CITIZEN'S CHARTER
To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE
The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country's environment and natural resources.

VISION
A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION
The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders' participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

PROCESS FLOW:

1. APPLICATION FOR FREE PATENT
2. ISSUANCE OF SURVEY AUTHORITY
3. ISSUANCE OF CERTIFICATE OF TREE PLANTATION OWNERSHIP (CTPO)
4. ISSUANCE OF CERTIFICATE OF VERIFICATION(Cutting/Transport of Non-Wood Forest Products within Private Land, e.g. Bamboo, Vines, Nipa, etc.)
5. ISSUANCE OF CERTIFICATE OF VERIFICATION (Cutting and Transporting of Planted and Non-Premium Trees within Private Land)
6. APPLICATION FOR CHAINSAW REGISTRATION
7. APPLICATION FOR CERTIFICATE OF WILDLIFE REGISTRATION (CWR)
8. ISSUANCE OF LOCAL TRANSPORT PERMIT FOR WILDLIFE (Self Propagated)
9. RESIDENTIAL FREE PATENT
10. TREE CUTTING PERMIT

CITIZEN CHARTER UPDATES (CY2016)

11. ISSUANCE OF A CERTIFICATION OF NO RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.
12. DOCUMENT AUTHENTICATION
13. SALE OF BIDDING DOCUMENTS


14. PREPARATION OF OBLIGATION REQUEST AND STATUS (ORS) FOR ALL DISBURSEMENT VOUCHERS, CONTRACTS AND OTHER TRANSACTIONS
15a. PROCESSING OF DISBURSEMENT VOUCHER (DV)
15b. PROCESSING OF PURCHASE ORDER, JOB ORDER AND CONTRACT OF SERVICE
16. PREPARATION, PROCESSING AND ISSUANCE OF CHECKS/ADA

Procedure for Filing of Complaints:

1. Procedure for Filing of Complaint

2. Complaint Form

Feedback and Redress Mechanisms

 

 

 

 

News

Meet “Barry”, The Rare Fish in Mabini

The Department of Environment and Natural Resources (DENR) never ceases to purport strategic ways to campaign in the conservation of the country’s environment and natural resources particularly on its protected areas. Communication, education and public awareness (CEPA) has been wrapped in varied instruments to connect to people and effectively deliver the message on the importance of conserving nature and its biodiversity.

Mascot is one of those tools. Thus, the creation of “Barry”.

“Barry” the barramundi cod/ humpback grouper (Cromileptes altivelis) mascot was designed to educate the people particularly in the spanning community of Mabini, Compostella Valley Province about the abundance of this rare species within the Mabini Protected Landscape and Seascape (MPLS).

The humpback grouper is a pale-greenish brown, black-spotted fish tagged as naturally rare and high priced both in the international and local market- ranging from P 2,000- P3,000 per kilo.

This species, which is now the flagship species of MPLS, shelters in inner-shelf reefs found underneath the Mabini waters. Although, its global distribution and population has been recorded as decreasing according to the International Union for the Conservation of Nature (IUCN), their abundance has recently been recorded in the said protected area, which also reflects its “good condition” coral cover.

Through Barry, the DENR aims to open the eyes of the public on the presence of this rare and vulnerable species and the importance of conserving their home – the Mabini waters. Barry will be made visible during conducts of information drive to encourage the community to value the coastal and marine ecosystem and warn them about the consequences that entails illegal activities such as overfishing.

The caricature was launched in June 2019 at the DENR Marine Center, Sitio Mampising, Brgy. Tagnanan, Mabini, ComVal.